FAQ

Frequently asked questions

How do your shirts fit?


Great question! And an important one. Please take a look at our Size Chart. If you have any questions, please contact us before purchasing.




Are your shirts preshrunk and do they run true-to-size?


Over the years,, we have listened to the experiences of our customers to learn that our preferred brand of shirt, Bella+Canvas, runs true-to-size in the Unisex and Youth shirts. For ladies shirts, it's best to choose one size larger as they are more fitted by design. For instance if you wear a Unisex Large, you should choose a Ladies XL. All shirts are preshrunk for a consistent fit. Visit our Size Chart for exact specifications on all shirt styles.




When will my order ship?


All orders will SHIP within 7-10 BUSINESS days from when the order was placed. Unless otherwise stated or discussed prior to order placement. This does not include shipping time.




How will my order ship?


All orders are shipped USPS First Class or Priority Mail dependent upon weight. We are not responsible for any delays due to USPS. All items are shipped from Rochester, New York.




How much is shipping?


Shipping is calculated based on weight and destination. Domestic shipping starts at $4 and International shipping starts at $16. All orders over $35 ship free of charge.




How will I know if my order has shipped?


You will receive an e-mail notifying you when your order has shipped. Your e-mail will also include a tracking number.




Can you take custom orders?


Of course! We love custom orders. Please contact us, we would love to work with you on the perfect shirt for you and your family.




Do you ship internationally?


Yes!




Can I cancel my order?


Due to the fact that our items are made to order, we are unable to cancel orders once they have been placed.




Can I exchange/return my item(s)?


Please view the Size Chart before purchasing shirts. If your shirt does not fit, we do allow return for store credit. You can then purchase the correct size. ( NOTE: All items must be unworn/unwashed for any kind of return/exchange). Please contact us within 7 days of receiving your item(s). Be sure to include your order number. Buyer is responsible for all shipping costs during the exchanging/returning process.




What is your privacy policy?


Your privacy is important to us! We will not share, distribute, rent, or otherwise use or make available your information with any third party.




Can I rush my order?


Yes! Rush orders are available for an additional $15. Please contact us with your date before ordering and we will do our best to accomodate you. Many (but not all) rush orders go out in 1-2 days and will be received by you in an additional 2-3 days. Rush orders do not include express shipping. Please contact us for rates to express ship your package.




Is there a number I can contact Canterbury Creations?


All communication with regards to your orders will be conducted via e-mail. If you have questions with regards to your order, please contact us. We aim to respond within 24-48 hours, most cases much sooner. When contacting us with regards to an order, for faster service, please provide your order number, date of order, and items ordered.





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